Uber Ghana has urged its shoppers to make certain that they validate the images and automobile numbers of motorists just before boarding automobiles.
It reported the pics and motor vehicle figures that appeared on the Uber App when a consumer utilized for its expert services have been intended to secure passengers at all instances and, consequently, must not be taken for granted.
“As end users, there are capabilities that you will have to notice even before you get into the motor vehicle. Some of them are wanting at the driver’s face, asking of his title, the sort of car or truck and licence plate. You really should be able to validate these prior to obtaining into the motor vehicle. If any of those people points does not match and a improper individual shows up, you really should not get into the motor vehicle and quickly report that to us,” Uber’s Standard Supervisor for West Africa, Ms Lola Kassim, claimed at a media engagement on the ride-hailing app’s latest security initiatives.
Basic safety toolkits
She stated some safety toolkits meant to secure both people and motorists to contain a security centre which permitted users to discover far more about security at Uber at a single central spot on the app, drivers’ background checks and aspects on how to make contact with Uber’s safety guidance at all instances.
Ms Kassim claimed there was also a driver unexpected emergency button which allowed motorists to phone for support from a non-public third-celebration security supplier who could despatch emergency services, as well as security reaction providers, if essential, right from the application.
Customers and motorists could also find up to 5 friends and family users as trustworthy contacts whom they could prompt to share trip information on the application.
“Safety is at the coronary heart of all we do at Uber and we are always working to construct a greater expertise for driver-partners registered on the application.
“We assume it’s vital to collaborate with protection, wellness and stability experts, as perfectly as organisations this kind of as Outdated Mutual, to organise workshops that supply driver-associates with applicable and beneficial protection recommendations, therefore empowering them to make safer conclusions just before, through and after each individual journey.
“As protection is a significant pillar to us at Uber, we are striving to guarantee that driver-companions have accessibility to information that enhances quality and protection though on the road,” Ms Kassim included.
To curtail driver fatigue, she reported, the enterprise had functions on the application that minimal drivers from currently being on the road for additional than 12 hours.
“After12 hrs, we say to our motorists: ‘Please just take a six-hour break’, and that is our motivation to basic safety for people on our system,” she explained.
On what was getting done to protect the integrity of the Uber application system, Uber’s Nation Manager, Ms Jessica Poku, explained there was an additional function which was now becoming piloted to make sure that imposter drivers have been uncovered.
“In serious time, it checks who is getting driven to validate the identity, so we can bring about an ID examine randomly which necessitates the companion (driver) to just take a selfie with his mobile phone in just a specific amount of time for us to get that photograph and evaluate it to the photo that we have on file,” she mentioned.
A Senior Workforce Guide of Uber Ghana, Mr Dominic Dortumor, requested for suggestions from the public, stating it was vital in creating the app safer for the general public.
On sexual harassment, the Head of Communication of Uber West Africa, Ms Francesca Uriri, stated the business took robust exception to sexual harassment, whether or not by motorists or buyers, and experienced on events blocked perpetrators.
On the Uber driver who was arrested in connection with the kidnap of two Canadian ladies in Kumasi, she reported the police experienced made it obvious that the driver was not a suspect.