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ECG urges consumers to use Electricity Application, USSD limited code to access expert services


The Electric power Company of Ghana (ECG) is urging it is customers to use the ECG Power Application and USSD quick code *226# to obtain products and services as a substitute of viewing the different workplaces all through the coronavirus outbreak.

This directive is to support suppress the distribute of the novel coronavirus by lessening the quantity of prospects who would stop by the assistance centres. 

Ghana has already recorded more than 195 situations with 5 fatalities and 31 recoveries.   

The Volta Regional Basic Manager of ECG, Ing Delali Oklu in an job interview with Joy Information urged prospects with clever prepaid meters and postpaid meters to use the ECG Ability Application to obtain credit history and shell out bills respectively.

He extra that clients can also report faults by means of the application and recommended non smartphone consumers to resort to the use of the USSD Shortcode *226# to shell out their charges. 

“With the outbreak of the coronavirus in the nation, we urge our consumers specifically postpaid consumers in Volta and Oti areas to download the ECG Ability App on google engage in store or App Retail outlet to pay their expenses.

If you are employing a postpaid meter, you only need your account quantity after downloading the app to pay your invoice without having traveling to any of our offices”, he explained. 

He, additionally, indicated that actions have been instituted at the regional workplace in Ho, to guarantee the protection of staff members and customers who would wish to go to the provider centre for organization or inquiries. 

All entrance-line officers have been furnished with personalized protective tools, when hand cleanliness materials have been positioned at vantage details.

The protection write-up has also been detailed with an infrared thermometer to support display customers prior to they enter the premises.

“Veronica buckets, liquid soaps, disinfectants and hand sanitisers have been furnished to empower our team and prospects to wash their hands beneath functioning water”, reported Ing Oklu. 

He indicated that his outfit is not oblivious of the simple fact that demand for energy throughout this interval would increase, hence, satisfactory actions have been place in location to ensure steady power source across the state.


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