Vodafone Ghana’s comprehensive Covid-19 reaction approach is encouraging the nation combat the world-wide pandemic and minimise its affect on shoppers and firms.
The quite a few exclusive initiatives outlined in the prepare are at the moment addressing specific demands of Ghanaians in the course of this crucial battle.
Commenting on the numerous initiatives, Patricia Obo-Nai, Chief Govt Officer (CEO) reported, “In this sort of difficult instances, our buyers and Ghanaians appear up to us for management, ease and comfort and route.
“We know what is essential and are committed to easing the load for all as we also keep on to strengthen our placement as the brand that cares in Ghana.”
She reported measures are in position to aid our buyers bolster our community to give regular connectivity at all times assist authorities initiatives and drive recognition. Our enterprise unit is also supplying companies with the essential applications to get pleasure from mobility as more organisations function from home.
Driving General public Consciousness
Being aware of the value of well timed and correct data to the general public, Vodafone utilizes its different platforms like social media and textual content alerts for the dissemination of significant info on COVID-19.
Moreover, the Telco has partnered the Ghana Health and fitness Services (GHS) to extend its public schooling and awareness in the numerous areas by generating radio jingles and Tv set adverts in the numerous languages.
Make certain Uninterrupted Education
Vodafone believes technological innovation has assumed higher importance for offering critical companies like education, during this time period. This is why the telecommunications large is giving learners and learners across all amounts of education, no cost accessibility to a plethora of educational internet sites and e-mastering platforms by way of the Vodafone community.
This free of charge initiative makes sure that young citizens in educational institutions and universities across the region go on their reports uninterrupted. Vodafone is at this time supporting 50 educational establishments throughout the place.
Furthermore, the Fast Educational facilities e-understanding platform (www.instantschools.vodafone.com.gh) from Vodafone Ghana Foundation gives cost-free obtain on the Vodafone community to a extensive range of instructional elements for Ghanaian pupils. This addresses English, Science, Math and a variety of other subjects.
Partnerships with Government
Healthline Connect with Centre: Vodafone has activated its groundbreaking Healthline Simply call Centre, which is staffed with 50 specialist medical practitioners to guidance govt by offering steering and correct well being data about the virus.
The undertaking, which is in partnership with the Ministry of Health, is presently furnishing dependable facts to associates of the general public who dial 255. A staff of health professionals are on hand 12 hrs a working day to recommend and refer suspected COVID-19 instances to the Speedy Response Group.
Vodafone Massive Info Initiative: Vodafone’s Huge Information initiative, which is in partnership with Ghana Statistical Services (GSS) and the Flowminder Foundation, is assisting the Ministry of Wellbeing (MOH) understand how efficient the lockdown has been by applying modern knowledge analysis techniques.
This initiative will assistance the Ministry strategy its interventions at the two the countrywide and neighborhood ranges as it fights against the virus. Different analyses have been manufactured and the outputs have been shared with the Ghana Health and fitness Assistance to notify their technique to planning health and fitness interventions.
Teleconsultation Centre: Vodafone has provided world wide web connectivity and products to the Better Accra Regional Teleconsultation Centre (TCC) at Ridge Healthcare facility, to help the Centre give totally free psychological support to Ghanaians who could be impacted by the pandemic as well as those who are now stuck in other locked down countries and their people.
Help for Overall health Personnel: Vodafone as a result of its Basis collaborated with the Ghana Health and fitness Support to educate 70 health professionals and other supporting medical workers in the region on related disciplines to assistance government’s Chance Conversation and General public Education campaign on COVID-19.
Vodafone also furnished 1700 linked Vodafone SIMs with airtime to govt to aid its contact tracing efforts, which is aimed at made up of the spread of the virus.
Zero-rated Government Portals: Vodafone has also zero-rated calls to the National COVID-19 reaction range (112) and supplied Ghanaians absolutely free entry to govt sites for daily updates on COVID-19, through Vodafone.
To allow government have out its do the job seamlessly, Vodafone has also dedicated to giving staff of selected ministries and government institutions, free of charge obtain to their online portals via Vodafone’s community.
Enabling Businesses Work from Household
Its enterprise unit, Vodafone Business enterprise, is committed to help limit the impact of the pandemic on organisations and smaller to medium enterprises (SMEs), by offering efficiency resources that allow seamless remote performing. These incorporate Smart Organization, which features free shut-person group (CUG) calls and distinctive data, voice and SMS bundles to help organizations.
Corporations can also leverage Vodafone engineering which includes videoconferencing, net telephony and cloud and internet hosting companies, to carry out digital conferences and share info immediately and securely with their staff. Firms intrigued in this new doing work solution should really e-mail email@example.com to signal on.
Vodafone Business also released Info Sharer to enable SMEs and their workforce make use of a solitary bulk information bundle although environment intake restrictions for each unique based mostly on their will need and operate. The products eliminates the tedious exercising of purchasing unique bundles for each individual staff as they operate from property through this critical time. Vodafone prospects can access Knowledge Sharer by dialling the USSD *5959# from their cell handsets.
Assist for Shoppers
One particular of Vodafone’s priorities has been to lower the economic impression on its client owing to the existing circumstance, although in the end holding them linked to the points that make any difference to them most. In look at of this, Vodafone has designed adjustments to some of its products and solutions to present clients some aid:
Vodafone Income: Vodafone Dollars stays the only mobile income assistance that lets consumers to deliver funds to other Vodafone Cash users for cost-free and uncapped. Vodafone has wholly waived transfer fees to enable clients save on transactions.
On top of that, buyers can mail any quantity below Ghc100 to the several cell money solutions for cost-free. Vodafone has also amplified the transaction limitations across the different tiers in line with the Bank of Ghana’s (Lavatory) directive.
Mounted Broadband: Prospects on Vodafone’s broadband have been empowered to do a lot more with the introduction of the Telco’s highly sought right after unrestricted broadband merchandise. The solution permits hefty information end users to take pleasure in unrestricted knowledge and thrilling entertainment articles with their households throughout this vital period.
Landline: Vodafone landline clients now have the luxurious of connecting and interacting with their people, friends and loved ones on Vodafone cellular and set quantities for no cost. Clients can accessibility this day by day from 6pm to 6am and through weekends.
2 Moorch Data: Vodafone’s ‘2 Moorch Data’ proposition has been revamped to give buyers more benefit and unmatched practical experience on the network for the duration of this period at the exact cost. Client on this give acquire double details allocation daily among 12 midnight and 4am.
Digitally Connecting with Clients
Vodafone has also empowered its clients to connect and interact with them applying its digital channels such as My Vodafone App and TOBi. TOBi, an industry’s initially digital assistant from Vodafone that performs customer treatment capabilities, gives 24-hour support to consumers on items, services and enquiries.
TOBi is capable of addressing simple queries by using messenger chat on social media and My Vodafone Application. TOBi continues to enhance by itself by taking responses and understanding from its interactions with customers.
Vodafone’s self-treatment cellular application, My Vodafone Application also will allow buyers to obtain limitless expert services and regulate their accounts from the comfort of their houses. Prospects can obtain the very progressive app from the Google Playstore and Apple Keep.
Guidance from Heroic Frontline
Vodafone’s devoted industry engineers, retail advisors and consumer support staff members carry on to exhibit heroism in the course of this tough time, making certain that prospects are linked. By equipping them with the ideal protective gear and methods, Vodafone continues to guarantee the basic safety and connectivity of buyers as Ghana battles with the Covid-19 pandemic.
The Telco has also technically equipped phone centre brokers with a setup, which makes it possible for them to deal with buyer problems from their properties. Additionally, subject engineers acquire their work log instantly on their phones doing away with the require to work from the workplace.
Vodafone’s thoroughly developed comprehensive response to COVID-19 unquestionably addresses the soreness factors of people all through this interval while aiding the country combat the world pandemic.
It would be recalled that Vodafone introduced a variety of initiatives to compliment government’s preparedness for the Ebola virus throughout the outbreak in Africa.
The telco continues to exhibit a motivation to assisting the nation deal with this sort of contagions.