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Vodafone’s digital channels redefine consumer engagement in the course of Covid-19 and further than

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Vodafone Ghana’s exemplary electronic channels have simplified its engagement with buyers for the duration of this unparalleled period of time.

The Telco has empowered prospects to digitally obtain its goods and providers from the basic safety of their households while experiencing the comfort, simplicity of use and velocity.

This is in line with Vodafone’s determination to in the long run decrease customers’ hazard of publicity to the virus.

The Telco’s digital platforms incorporate MyVodafoneApp, a unique self-treatment cellular software, which allows customers to purchase voice and data bundles, send out revenue, top up their account, see the last number of transactions and raise any shoppers considerations and many much more.

In essence, the application combines buyer touchpoints and enquiries in a single location. Clients can obtain the free application from the Google Enjoy Shop and App Retail store.

Vodafone also introduced TOBi, an industry’s to start with digital assistant that performs client care functions and gives 24-hour guidance to prospects on items, expert services and enquiries.

The equipment discovering chatbot addresses basic enquiries by way of messenger chat on social media and MyVodafoneApp.

TOBi carries on to boost itself by getting comments and learning from its interactions with shoppers.

Today, payments for all Vodafone services can just be performed by means of the cellular phone employing Vodafone Hard cash, Ghana’s most secure cellular revenue system.

Shoppers can also use the system to buy airtime, bundles and pay out utilities.

Vodafone has also waived prices on transfers to other Vodafone Dollars consumers. This has brought fantastic aid to prospects for the duration of this interval.

Furthermore, consumers can link with Vodafone Ghana by using its social media handles @vodafoneghana on Instagram, @AskVodafonegh on twitter and facebook.com, www.vodafone.com.gh and by way of WhatsApp on 0501 000 300.

Vodafone Company and set broadband shoppers can also conveniently manage and pay their expenses through the on line system https://myvodafone.vodafone.com.gh/spend.

Organization prospects can also call the toll-cost-free quantity 0800 10 000 from any Vodafone amount or 0302 334 040 from any quantity.

Commenting on Vodafone’s digital client expertise channels, Angela Mensah-Poku, Director of Industrial and Electronic Transformationsaid:

“Ahead of the outbreak, we began a journey to supply our customers’ needs digitally, in line with our passion for creative imagination and innovation. This birthed numerous channels that are empowering our prospects to, amongst other factors regulate their account, purchase bundles, pay out expenditures, ask for broadband assistance and initiate sim swap procedure.

“Whilst we have in area steps that ensure the security and wellbeing of all people who visits our shops, our digital channels simplify interactions with consumers and offer you them advantage and adaptability.’’

Vodafone Ghana’s reliable pursuit of new technologies to increase expertise and give ease, has specified consumers amazing positive aspects in the course of this period of time.



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