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Enterprises will have to consider of new means to meet up with demand from customers write-up Covid-19 – Fidelity Lender CEO

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The Chief Govt Officer of Fidelity Lender, Ghana, Julian Opuni, suggests it will be reasonably naïve of firms to suppose their mode of get the job done post Covid-19 will remain as it was before.

Talking at the 28th MTN Company Globe Government Breakfast Assembly, Thursday, Julian Opuni stated that the advent of the novel coronavirus has made suitable distant performing and remarks that this new normal is below to stay.

“If you glimpse at our natural environment if you like, the remote way of working is now successfully listed here to continue to be and sure capabilities that we didn’t feel had been accessible instantly have turn out to be quite evident.

“The capacity to just do tons of conferences in a extremely small place of time has now grow to be the way of get the job done and we have had to build that capacity and even the protocols close to functioning remotely and getting conferences and teleconference with your colleagues,” he reported.

He, as a result, advised corporations to start off imagining up new strategies to successfully meet the demands of clients within just the instances the coronavirus delivers.

Julian Opuni reported a sure way to do this is to scale up the mode of shipping and delivery of products and services to meet up with latest developments and to discover revolutionary strategies to measure the productiveness of personnel as they work from dwelling.

“We now have to immediately scale up certain elements of the company that may perhaps not be viewed as evidently vital to shipping of our services and you continue to have to do it in an e-mastering kind of natural environment and teach and get folks completely ready to be capable to do all those companies simply because the customers’ wants have been transformed drastically as a final result of what is going on.

“It also signifies that we have had to establish, and all enterprises would have to do it, establish new ways of measuring productivity and exercise of your team because when you have people today scattered all around areas and areas and all about the position, do you still use your conventional methods of measuring output?

“And I think what is apparent now is because of the rotation technique and the facts that men and women are performing from house and so forth. It’s no longer about several hours worked, it is genuinely about output and you have to put in area people methods that will empower firms evaluate output and see the productivity of their employees,” he quipped.

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